Privacy Policy

Last updated: August 7, 2026

ChillFi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the ChillFi mobile application and website (collectively, the "Service").

1. Information We Collect

• Account Information: Name, phone number, and email address when you register.
• Order Information: Delivery addresses, order history, and payment method preferences (we do not store full card details).
• Device Information: Device type, operating system, and app version for diagnostics and push notifications.
• Usage Data: Pages visited, products viewed, and interactions within the app to improve your experience.

2. How We Use Your Information

• To process and deliver your orders.
• To send order confirmations, shipping updates, and promotional notifications (with your consent).
• To improve our products, services, and customer support.
• To detect and prevent fraud or abuse.
• To comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We share information only with:

• Logistics partners (e.g., Shiprocket, Delhivery) to fulfill and track your orders.
• Payment processors to complete transactions securely.
• Cloud service providers (e.g., AWS) that host our infrastructure, under strict data processing agreements.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time (see Section 7).

5. Security

We use industry-standard measures including HTTPS encryption, JWT-based authentication, and secure cloud infrastructure to protect your data. No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your information.

6. Children's Privacy

ChillFi is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

7. Your Rights & Account Deletion

You have the right to access, correct, or delete your personal data. To delete your account and all associated data, please visit: https://chillfi.in/delete-account

You may also email us at support@chillfi.in to request data deletion.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:
support@chillfi.in