Delete Your Account
⚠️ Account deletion is permanent. All your data including order history, saved addresses, and wishlist will be permanently removed and cannot be recovered.
We're sorry to see you go. Before you delete your account, please note:
- Any pending or active orders will not be cancelled automatically. Please cancel them first from the Orders section.
- Completed order history and invoices will be permanently deleted.
- Your saved addresses and wishlist will be removed.
- If you have any pending refunds, please contact support before deleting.
How to Delete Your Account
Option 1 — From the ChillFi App
- Open the ChillFi app and log in.
- Go to Account (bottom navigation).
- Tap Settings or Profile Settings.
- Scroll down and tap Delete Account.
- Confirm by entering your phone number and tapping Delete Permanently.
Option 2 — Email Request
Send an email from your registered email address to support@chillfi.in with the subject line "Account Deletion Request". Include your registered phone number in the email. We will process your request within 7 business days.
What Data Gets Deleted
- Account credentials (phone number, email, password)
- Personal profile information (name, addresses)
- Order history and transaction records
- Wishlist, cart contents, and saved preferences
- Push notification tokens
Data We May Retain
To comply with legal and financial regulations, we may retain certain transactional records (such as invoice data) for up to 7 years as required by Indian tax law (GST records). This retained data will not be used for marketing or shared with third parties.
Questions?
Contact us at support@chillfi.in — we typically respond within 24 hours.